Category: Twilio

Build a “Serverless” Live Blog System with Flybase, Twilio and StdLib

Flybase and Twilio work great together, we’ve posted several posts before about using these two services in one place, but what about if you want to go serverless? StdLib.com is excellent for that. In their own words, StdLib is essentially a package manager for APIs that’s built upon new “serverless” architecture, meaning you never have to worry about managing servers or allocating resources for scale. All you have to do is write a function or two (or three), deploy, and you’re done, and this is perfect for quickly building services with Flybase. We’ve covered building a Live Blogging tool before,

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Build a real-time SMS group chat tool with Flybase, Twilio, Node.js and Heroku

This is an update to our original Post about building a group chat tool. Some things remain the same, but we’ve updated the library to Flybase (finally) and also removed the ngrok section for Heroku. Overview Last November, I went to a conference with several co-workers, and we wanted to keep everyone organized so we could keep track of what our plans were. We set up a group chat system that let one of the members send an SMS and everyone else get the message, then if someone replied, we’d all see the reply. That was handy, and today, I’m

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Real-time Call Tracking Dashboard with Flybase and Twilio

Remember our Flyalytics app? You learned to build a real-time dashboard to track events on your website as they happened. This post will show you how to implement the same type of dashboard, but for call tracking. We’ll do this in two parts, the first part will be a simple node.js file that accepts incoming calls from Twilio, and then stores the information inside a Flybase app, and the second part is the dashboard itself. We’re going to display two stats, the incoming Twilio phone number, and the city the call originated from. You can build on this further later.

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Building A Salesforce Powered Call Center with Flybase and Twilio

In the world of telephony, an automated call distribution (ACD) system, is a system that distributes incoming calls to a specific group of agents based on the customer’s selection, customer’s telephone number, selected incoming line to the system, or time of day the call was processed. We also call this a call center. A couple years ago, Twilio’s Charles Oppenheimer built a demo of a Salesforce embeddable ACD using Twilio Client and Ruby. Many thanks to Charles for sharing that demo. We have simply taken that demo and converted it to Node.js with a Flybase powered backend to handle the

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Creating a Click to Call Call Center with Flybase, Twilio Client and Node.js

This post will cover some interesting areas of both Flybase and Twilio, we’re going to build a “Click to Call” Call Center, where visitors to a page displaying products can click a product and begin a Twilio client call with agents on another web page. To do this, we are going to use Flybase’s custom events. This tutorial is based on a post from Twilio last year on using Pusher, Twilio and Python to build a similar system, but ours will be a little simpler thanks to having less systems involved. Let’s talk briefly about Flybase’s Custom Events Flybase gives

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Migrating from Data McFly to Flybase by revisiting our real-time SMS call center

We originally published our tutorial on building a real-time sms call center with Data McFly and Twilio exactly six months ago today, and it’s been one of our most popular tutorials too, so it seemed fitting that we’d use that tutorial to show how to migrate from Data McFly to Flybase. Now, as we said yesterday, changing your libraries is not required, the Data McFly libraries still work, the difference is that future development will be done with the Flybase libraries. So, let’s look at the differences between the original tutorial and this new one. Instead of the datamcfly library

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Build a real-time SMS group chat tool with Data McFly, Twilio and Node.js

We’ve just published an update to this post that shows how to use the Flybase library, Twilio, Node and Heroku to quickly build a group chat app. Overview Last November, I went to a conference with several co-workers, and we wanted to keep everyone organized so we could keep track of what our plans were. We set up a group chat system that let one of the members send an SMS and everyone else get the message, then if someone replied, we’d all see the reply. That was handy, and today, I’m going to show you how to build a

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Live Blogging with Twilio and Data McFly

Be sure to check out our Updated post on live blogging with Twilio, Flybase and StdLib Live blogging is pretty handy, when attending events, it never hurts to be able to live blog about the latest new gadgets as they are announced. We’re going to build a simple live blogging app using Node.js, Data McFly and Twilio. This particular live blog solution is set up for one event, this means all posts to the phone number we specify will show up. You could build on this to allow for multiple events, but that’s a little more than we want to

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Build a real-time SMS call center with Data McFly and Twilio

Do you want to know one of the beautiful things about Data McFly? It integrates really easily with other services. In this article, we are going to walk through using Data McFly and Twilio together to build a real-time SMS call center. This could be used as a customer help desk where customers send a text message for help and an agent sends a reply back from their web browser. The actual phone work will be handled by Twilio, and Data McFly will store the data and display the chats in real-time. We’ll use node.js to send and receive the

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