Uncovering the why behind customer questions

Paulina Welnic:

When it comes to customer support, great product knowledge and technical skills go to waste if we’re answering the wrong question.

Customers reach out to you when they hit a roadblock in using your product and getting their job done. So getting your customers answers not just quickly, but correctly, is key.

Source: https://blog.intercom.com/how-to-uncover-the-why/

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