Category: Reading

Intercom on Customer Support

Today we released our third book, Intercom on Customer Support. It explains how we think about customer support, and the principles we applied as we scaled our team to support over 8,000 customers in 85 countries. Like our previous two books, this is not a laundry list of tips & tactics. We start with the principles and look at customer support from three angles: starting and scaling a team, planning the quality of support you deliver, and ensuring support has a positive relationship with other teams in the company. Quality customer support is a competitive advantage, not a cost, and

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Blogs We Read

I get asked a lot if there are any startup blogs I’d recommend, so here’s a list of the blogs we read the most. In this blog, we share links pretty often to posts that are worth sharing, these posts come from blogs we read every day or two. Signal Vs. Noise Inside Intercom OnStartups SaaStr QuickSprout Copyblogger CopyHackers ConversionXL LessAccounting For Entrepreneurs Vero WP Curve Derek Sivers Zapier Social Triggers KISSmetrics Seth’s Blog Rand’s Blog (Moz) OKdork Harvard Business Review Andrew Chen Tomasz Tunguz Coelevate Unbounce Sixteen Ventures Buffer Shopify This list will probably grow as we grow,

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Introducing The Little Real-Time Web Development Book

We’ve been busy writing over here at Data McFly, not just blog posts and code, but the first Data McFly book as well. The Little Real-time Web Development Book, is a short book which will walk you through an introduction to Data McFly and it’s handy API, and then into building your first apps. We’ve divided the book into three sections: Getting started with Data McFly and real-time web development We’ll cover how to get started with Data McFly We’ll then build our first basic real-time web app Finally, we’ll cover queries and custom events to learn how to control

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Recommended Reading: The Customer Support Handbook

How do you hire the best support team? What’s the best use of social media for support and service? Should we apologize for the inconvenience? The web’s leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you’re a CEO Or Founder: This book is

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